At Stoic Fashion Shop, we’re committed to providing rugged, reliable apparel for the modern explorer. Below you’ll find answers to common questions about our products, shipping, and policies.
Product Questions
What types of clothing does Stoic Fashion Shop specialize in?
We focus on durable, performance-oriented apparel including:
- Rugged hoodies and sweatshirts
- Workwear pants and shorts
- Versatile shirts (like our Andes Manawa Shirt)
- Performance vests (including Carhartt styles)
How do I choose the right size?
Our apparel follows standard US sizing. Each product page includes detailed measurements. For workwear items like vests and hoodies, we recommend your usual size for a comfortable fit that allows layering.
Are your products suitable for outdoor activities?
Absolutely. We test every stitch to ensure our clothing withstands both urban environments and remote trails. Our fabrics are chosen for durability and comfort during extended wear.
Shipping & Delivery
What shipping options are available?
We offer two reliable shipping methods:
- Standard Expedition (10-15 days): $12.95 flat rate via DHL/FedEx with tracking and signature confirmation
- Free Range Shipping (15-25 days): Free for orders over $50 via EMS
Do you ship worldwide?
Yes, we deliver globally to 98% of destinations (excluding some remote Asian regions). All shipments include prepaid customs documentation for smooth clearance.
How can I track my order?
For Standard Expedition shipments, you’ll receive a tracking number via email that works with DHL/FedEx’s tracking systems. EMS tracking is available for Free Range Shipping on their website.
Returns & Exchanges
What’s your return policy?
We offer a 15-day return window from delivery date. Items must be unworn, with tags attached, in original packaging. Please email [email protected] to initiate returns.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping method.
How long do refunds take?
Once we receive and inspect your return, refunds process within 5 business days to your original payment method.
Payments & Accounts
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption and never store your full payment details on our servers.
Do you offer gift cards or store credit?
Not currently, but we’re exploring this option for future updates to our shop.
Additional Questions
Are your packaging materials eco-friendly?
Yes, we use 100% recyclable packaging that protects your gear without excess materials – part of our commitment to responsible exploration.
How can I contact customer service?
Our team provides real-time support at [email protected] for any shipping questions or product advice. We’re based at 3611 Gateway Road, Portland, US 97217.
Adventure shouldn’t wait on paperwork. If you don’t see your question answered here, reach out to our team – we’re happy to help outfit your next expedition.