At Stoic Fashion Shop, we craft our apparel to withstand the elements—but we understand that sometimes an item just isn’t the right fit for your adventures. Our returns policy is designed with the same transparency and reliability as our performance-driven clothing.

Our Return Promise

We accept returns and exchanges within 15 days of receiving your order. All items must be:

  • Unworn and unwashed
  • In original condition with tags attached
  • In the original packaging

Note: For hygiene reasons, we cannot accept returns on vests unless they are defective or incorrect items. This aligns with our commitment to quality while protecting all our customers.

How to Initiate a Return or Exchange

Follow these steps to process your return or exchange:

  1. Contact our team: Email [email protected] with your order number and details about the item(s) you wish to return or exchange
  2. Wait for authorization: Our Portland-based team will respond within 24-48 hours with return instructions
  3. Package your item: Securely pack the item in its original packaging
  4. Ship it back: Send the package to our warehouse at:
    Stoic Fashion Shop Returns
    3611 Gateway Road
    Portland, OR 97217
    USA

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong or defective item). We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds are processed within 3-5 business days
  • Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs: Original shipping fees are non-refundable

Note that depending on your financial institution, it may take additional time for the refund to appear on your statement.

Exchange Process

For exchanges (size or color):

  1. Follow the standard return process above
  2. Clearly state in your email that you’re requesting an exchange and specify your preferred size/color
  3. We’ll ship your new item once we receive the return

If the exchange item is more expensive, you’ll need to pay the difference. If less expensive, we’ll refund the difference.

Return Request Template

Use this template when emailing your return request:

Subject: Return Request – Order #[Your Order Number] Dear Stoic Fashion Shop Team, I would like to request a return/exchange for my recent order (#[Your Order Number]). Details: – Item name: [Product Name] – Size/Color: [Size and Color] – Reason for return: [Reason: Wrong Size, Defective, etc.] Please advise on next steps. Best regards, [Your Full Name] [Your Email Address] [Your Phone Number – optional]

Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at [email protected] with photos of the issue. We’ll arrange for a replacement or refund and cover all associated shipping costs—because quality should be as dependable as our triple-stitched seams.

Final Notes

We stand behind our adventure-ready apparel and want you to be completely satisfied with your purchase. Our returns process reflects the same straightforward, no-nonsense approach we take in designing our rugged yet refined clothing.

For any questions, reach out to our Portland-based team at [email protected]—we respond with expedition-speed efficiency.